01The hidden cost of dirty data
Poor CRM data quality has a domino effect: marketing campaigns with high bounce rates, sales reps calling invalid numbers, skewed reports leading to bad decisions. According to Gartner, organizations lose an average of $12.9 million per year due to poor data quality.
02Steps in automated cleaning
1. Intelligent deduplication (fuzzy matching to detect 'Marie-Eve Tremblay' and 'M-E Trembley' as the same person). 2. Real-time email validation (bounce removal). 3. Format normalization (phones, addresses, names). 4. Automatic enrichment via LinkedIn and web sources. 5. Quality scoring for each record.